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"Love my new boots! and the staff:Troy, Matt, Griffen, Dan, Sjoran, Kathy & Marinda! ALL were the very best for our great customer experience. We neeedd work done on our bike as well, and the job was well done. Thank you all for taking great care of us!"
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By: Ken and Darcy bastrop, ME
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"My wife and I were on vacation in Denver visiting my brother and riding, as much as possible. We had been on a ride Thursday, June 30th, and I felt my rear brake was not working as well as it had been. We went for a short ride on Friday and I knew something was not right with my rear brake.
I called your dealership and talked with the service department. I explained we were in Denver from Louisiana and would be heading back home later in the weekend. I told the service department what I felt was happening and was told to come on in. The service department told me that they always try to accomodate out of town riders, because they know we are here to ride.
We got there about 2:30 and they got us right in. Thanks to both Troy King and Matt Jones in the service department. Thanks also to Dan Ito, the mechanic who worked on our bike, for spotting some potential problems and taking care of them for us. Thanks also to the manager of the service department, Sjoran Fitzpatrick for his special treatment. Thanks also to Griffin Anley who washed and cleaned our bike after the service.
All these people stayed after closing to finished our bike and get us back on the road again. They made us feel welcome and entertained us while we waited with personal stories of rides and facts about the dealership.
Also thanks, I think, to Marinda Scharshel, who sold my wife a $150 pair of boots while we were waiting. She loves them.
All these people went above and beyond to do their jobs and do that job to the highest quality. It was a great experience at a dealership that should be proud and thankful for the commitment of these particular employees.
If everyone at this dealership has this kind of dedication, to whatever job they do, we are sure that Rocky Mountain Harley Davidson will be around for a lot longer! Thanks again to all,
Ken and Darcy Priest"
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By: Ken and Darcy Bastrop, LA
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"I tried every dealership in the Denver area when I was looking at trading up, and RMHD was the ONLY place that was fair and honest and totally up-front with me. Some of the others (esp. Avalanche) just didn't seem like they were going to treat me "fair and square". They left me with that slimey "used car salesman" queasy feeling. In a situation like this, it's ALL about trust -- I trust RMHD."
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By: Anonymous Golden, CO
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"I want to take the time to say thanks to everyone at Rocky Mountain Harley. I purchased an 04 FLHTCSE last year and have had a few issues with getting the bike to run right. I can’t tell you how much I appreciate all of the time and effort that Troy in finance, Sjoran, Troy, Spencer, Justin and whoever else I may have missed in service who worked on getting my bike running like it should. Not once did they make me feel like I was wasting their time, They actually went above and beyond what I expected!
I live in Loveland, a little ways from there but I will definitely make the time to go back there to get my bike serviced and make purchases there. I have never received this kind of customer service before. Everyone is professional and they do treat you like part of the family!
I would definitely tell my family, friends and colleagues if they are ever looking to buy a bike, RMH will be the place to go.
Once again, thank you for everything!
Sincerely,
Augustin Loveland, CO
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By: Augustin Loveland, CO
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"I just wanted to acknowledge the exceptional service and guidance I received from Troy and the service department. With their expertise and consistent communication, the team at Rocky Mountain suggested and made enhancements to my Road King, which exceeded my expectations.
I could not be happier with the results or the level of service I encountered. I will assuredly be back with frequency.
Scott B.
Dec 2012"
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By: Scott Littleton, CO
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"Had my 2008 vrod in to have new tires put on and a new security fob programmed to my bike .I had made an appointment for 10:00 on a Saturday morning and was there on time, I was told it would take approx. 45 minutes to 1 hour to complete, well three hours later it still wasn't completed so I went back to service garage and they had just moved it into the wash area to clean it up before giving it back. I was so irritated by the service work and the lack of communication that I told them not to clean it and I would take it that way .No offer of explaination was offered during the whole process, which was the worst part of it.I'll think twice before haveing my bike serviced again.Theres to many bike shops in town to tolerate this kind of service work."
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By: Anonymous Denver, CO
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"As a member of this chapter and customer of your dealership, I want to say that I have always been satisfied with the solicitous, professional, and friendly service that I have received in this family atmosphere over the last few years. You have built and sustained a wonderful example of how a dealership and sponsor should be."
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By: Michael Aurora, CO
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"Just wanted to say thanks for the great HD hospitality. My husband and I stopped in on Wed the 7th of Nov. We were visiting from Virginia. One of your employees suggested we take a ride up to Red Rock, which we did. It was amazing. We enjoyed the views and the atmosphere. Thanks to your shop, your employees and a special thanks to our new friend for suggesting the ride to Red Rock. We only wished we had his name.
Note: He set at a desk over by the men's t-shirts.
Holly and Robert"
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By: Holly/Robert VA
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"This dealership is amazing. The customer service is impeccable. The friendliness as you enter this dealership is welcoming and comfortable. All of the employees seemed very knowledgable from bikes to accessories. I would always recommend them. I left feeling that I had accomplished what I had started out to."
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By: Charles Littleton, CO
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"I almost purchsed a 2012 Roadglide from another dealer My friend turned me on to Rich (Sales) He did more for me in 1 day to get a deal done than the other dealership did in a week. I drove past Three Harley dealerships to get to RMHD and it was well worth it. Rich and Dave were straight and Honest with me on my Bike I traded in!!! My purchase of a 2012 Roadglide custom at your dealership was outstanding. You guys have a great team at RMHD and whoever assembles your staff should be proud. I will spread the word!!! A Customer for life. Thanks Ken"
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By: Ken brighton, CC
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"If you buy a bike from RMHD, you become part of the family. EVERYONE there will treat you with respect--and you will meet everyone including the owner. You'll be on a first-name basis with everybody, and unlike any dealership you've ever been to--they REMEMBER your name and what kind of bike you bought. Dave, the Sales Manager, is just a great guy. Dave--so nice to see you today and thanks for remembering me."
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By: Michael Larkspur, CO
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"I can't even begin to say enough good things about my experience with Rocky Mountain Harley Davidson! From the first purchase of my leathers, the Riders Edge class and instructors, to purchasing and outfitting my 2009 Sportster XL 1200L Low to fit me perfectly... everyone one has been friendly, professional and SO supportive of my endeavor to ride! I just love my new RMH-D family!! If you are thinking of learning to ride or maybe it's buying that next bike - you don't need to look any further. This team has what it takes to get you on the road and keep you there. Thank you RMH-D you guys ROCK!!!"
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By: Mary Anne Centennial, CO
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"After going to Avalanche Harley Davidson off of Colfax and having the most miserable experience with the high pressure sales pitch, I decided to try RMHD. At RMHD there is no pressure it's very relaxed atmosphere. Once I was ready to make a decision Patrick Kruse was very helpful in explaining everything. After riding two different motorcycles I decided to purchase a Fat Boy. Patrick Kruse assisted me every step of the way and ensured that I was purchasing what I really wanted. After the Sale he has followed up to make sure that I was satisfied with the purchase. Everyone is very helpful very friendly great people at RMHD. Would not recommend any other HD Dealers.
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By: Anonymous Highlands Ranch, CO
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"Bought new bike.Kathy came personally to work with us
( she was in the middle of customer appreiaton day which made us feel special)and I believe gave us a good deel. Service we have known Gary Wilcox for 30 years we trust him with all our work.Roger for accessories or need to talk has gone beyound for us.Plus everybody else can't take anything from them, they always make us feel like part of RMHD
This is why Rocky Mountain is our store "
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By: Bob Centennial, CO
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"Rocky Mountain Harley Davidson received a 5 star rating because they earn 5 stars every time I visit the dealer. We purchased a second Harley at Rocky Mountain recently which was a great experience, but even when I shop here for parts & accessories or get our Harleys serviced here we are always impressed! Everyone in each department is very knowledgeable about products and great with suggestions. Thanks again for all you do!"
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By: Clint Parker, CO
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"I've ridden since 16, purchased a few new bikes. At 55, I purchased my first Harley from Rocky Mountain Harley Davidson.
My experience at RMHD has been the best ever! Rob (and Ron) were exceptional. Rob's followup has been great and I'm sure typical for the great sales staff. Troy was both professional and personable. Service department has also been exceptional with Spencer and everyone, even helping me with a FOB security mishap I had! My wife and I really feel the "family" atmosphere and embrace the Way of Life promoted at RMHD. All praises, Tom and Cheryl."
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By: Anonymous LITTLETON, CO
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"Last year i purchased a 1200C and had a great experience at Rocky, in Dec i was rear-ended at a stop sign, Thankfully i wasn't injured but my poor bike was, the guys from the service dept came out as soon as they were open to get the bike to work up the estimate. The estimate was done in a day and parts were ordered in a week and with-in a week of the final part getting here i had my back returned looking a little better than the day i got it, and definately more powerful. The dept kept me updated the whole way through and took great care of me.
Thank-you
Matt Miller"
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By: Matthew Lakewood, CO
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"After purchasing a new bike from RMHD I've never left anywhere after making a big purchase and felt so good about the overall experience. Between Ron, Roger, Dave, and Troy I walked out of the showroom telling myself they just received a customer for life. Throughout every bit of the purchasing experience every member of the staff was genuine, honest, willing to work with you, and never skipped a beat through it all. This place is the best dealership you'll find around. "
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By: Allen Denver, CO
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"Very pleasant experience. This dealership is committed to customer service. They had the EXACT bike that I wanted. It took me a while to convince my wife that the purchase was a good thing, but they stuck with me all the way. These people will bend over backwards to treat you right. If I didn't belive that, then I would not post a comment. And I am not an easy mark. I feel grateful to be part of the family at RMHD, and that's no BS.."
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By: Michael Larkspur, CO
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"Fantastic experience buying my "new" Road King Classic and the ongoing process of getting it fixed up just for me! From the sales staff to the parts staff to the accessory people, everyone has been wonderful. Amazing walking into a dealership and getting a feeling that everyone is family. Thank you all!"
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By: Kelly Lakewood, CO
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"My wife and I just upgraded our bikes. A Softail Heritage Classic and a Street Bob. We had purchased our last 2 from you (an Iron 883 and Sportster 1200 low)and everything was great. This purchase was no different. We started out just looking and talking to Rich in sales. He was helping us a great deal and showing us bikes. We had then mentioned we had bought our previous bikes here and Ron was our salesman.He immediately had Ron take over. This was after he had spent all this time with us. You don't see alot of this type of professionalism any more. We found no one there is trying to pressure us or steering us in the wrong direction. They try and get you the best fit to what you want. This also is nice. We ended up going home with our new bikes. Everyone was working together and trying to get us the best deal possible. This make 4 bikes we have purchased from Rocky Mountain. We will definately recommend you to anyone who is looking to buy. Thank you to everyone there."
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By: Jeff Englewood, CO
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"This place is great. Dave, Duncan and Troy made my experience so easy. I'll never go to any other dealership."
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By: Steve Highlands Ranch, CO
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"After owning 3 used HD's, I decided to look at a brand new one. We were riding by Rocky Mountain on our way to lunch in Golden and decided to stop in. I talked to Ron about what I wanted, he had the exact bike in the right color with the features I wanted, so I took it for a test ride. The whole process was awesome, and I left later that day with my brand new 2011 Softail Deluxe! Thanks, R"
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By: Janet Colorado Springs, CO
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"There is a reason I only do business with Rocky Mountain - from parts, new bike sales, service, accessories and finance your dealer is top notch! I recommend you to everyone!"
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By: Clint Parker, CO
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"Hi,
Just wanted to let you know what a great staff you have working in the service department! On Tuesday I brought my bike in for a 35K check and some other maintenance issues. Your service rep (specifically Nate) was totally professional and took the time to explain what will be done to the bike.
Two days later, when I picked up the bike, again Nate went over the bill extensively answering all my questions. The tech even came to the service counter to talk with me and explain what he did to fix my bike.
My bike runs and looks great now thanks to your professional service dept and I'm fully confident my bike is ready for a great summer of riding.
Please pass my thanks to Nate and the service staff and keep up the outstanding customer service.
Any questions pls call......
John Christensen"
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By: john centennial , CO
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"why is there nothting said in these testimonials that is bad, must be a perfect world down there, A truley honest buisness shares all comments Good or Bad!!! Or are we hiding something or screening the comments that come in Boys"
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By: Anonymous CO
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"I came back to RMHD to purchase a bike because I have never had a bad expierance with them at this shop or the old shop I purchased a 2011 FLHTCU on Saturday. Everyone at the dealership was great. Have been riding for 40 years and have never been treated better. "
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By: Jim Brighton, CO
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By: Anonymous Lakewood, CO
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"Ron and the rest of the crew at Rocky Mountain Harley are always the most professional and friendly staff, always willing to help you out and answer all of your questions.
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By: Fennern Elizabeth, CO
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"A wonderful and knowledgeable bunch of people. They made my experience better than was ever expected when purchasing my new 2011 Heritage Softtail. Gonna ride forever now!......It's a "way of life.""
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By: Melinda Highlands Ranch, CO
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"I received excellent service and the salesman Duncan was very knowledgable and helpful. I love my new bike and will continue to have Rocky Mountain HD as my dealer of choice."
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By: Daniel Centennial, CO
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"I have spent plenty of time, and money, in many HD dealerships around the globe, but you can't find any where that the expression "welcome to the family" means more than here. Truely a way of life. Thanks to the whole staff for always making me feel welcome and thanks for the coffee mug club, styrofoam sucks.
"Ride hard, ride often!""
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By: Bill Lakewood, CO
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"Wonderful Service Department!! Spencer did a great job. My 2009 Road King Classic finally has "throttle response!" Tech's drove my bike 7 miles to get it right!!!!!! I was amazed. The 15,000 mile service exceeded my expectations. Nice to have my bike returned cleaned and detailed!!!
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By: Anonymous Greenwood Village, CO
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"ALL THE STAFF HAVE BEEN OUTSTANDING
IT'S FEELS GOOD TOO DO BUSINESS WITH PEOPLE WHO CARE ABOUT THEIR CUSTOMERS!
BEING IN THE CUSTOMER SERVICE BUSINESS MYSELF..I KNOW THE DIFFERENCE ..IT IS FOR THAT REASON I HAVE PURCHASED TWO MOTORCYCLES FROM YOUR DEALERSHIP..GREAT JOB !!"
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By: DAVE Highlands Ranch, CO
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"All I can say is YOU GUYS RULE!! Ron and Roger were GREAT! Friendly, calling me by name, and answering all my questions. Never gave me the "stupid" look, as some people do! Troy was real great, and explaining everything with great detail. I LOVE YOU GUYS! I will never shop anywhere else EVER! I will be back soon!"
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By: Brittney Bailey, CO
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"2 bikes and many custom requests in the last 2 years and to a person, I have alway been treated like a King. Kathy and Vinny run a shop that provides top-level service no matter what department you are dealing with and do so with a personal touch that is all but gone today.....thank you guys.....I love my bikes I love your organization. I encourage every person I know to conduct their business with you....thank you! Jimmy Z
PS.....Rand Rocks! His mechanical expertise and Lucas and Roger's guidence gave me peace of mind to help me complete the Iron Butt 1500 this past fall.....couldn't have done it without them..."
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"I bought a 2010 Dyna Wide Glide from Rocky Mountain Harley Davidson. Ron and Troy went out of there way to make my purchase easy and effortless for me. I was extremely pleased with the outcome of the deal. Matt and Roger answered all of the questions that I had. I have already recommended the dealership to some of my friends looking at buying a new bike. Thanks to everyone!! I LOVE my bike."
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"Purchased a new 2009 Road King and the staff bent over backwards to deliver it the same day it arrived. Roger Rock notified me that the bike was in and coordinated the installation of accessories. I rode it home the same day it was uncrated. I was very pleased with the entire experience, and I tell everyone that Rocky Mountain HD is the best dealership around."
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"We bought a 2009 FXSTB in Sept of 2008 from Chad and the total experiance at Rocky Mountain Harley has been excellent. From the sale, to parts, to service the staff have always greated us with a helpfull smile. I have been to other area dealers and have been meet with arrogance and bad attitudes. Thanks Rocky Mountain Harley for letting us be a part of the family.
Sincerely, John and Mary Ann Silchia"
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